Citizens Access Portal
may be requested/canceled via the Citizen Access Portal. Registration is required in order to use the
Citizen Access Portal’s online inspection request. Click on the following link to begin the
registration process: CAP
**Important: If you are neither the Contractor or Owner, prior to accessing permit information in CAP,
you must be added to each permit for which you seek access to. In order to be added to a permit, you
must submit a notarized letter, from the Contractor or the Owner, granting
permission to be added as a Contact.**
CAP only contains data from 2009 to the present.
Click here to download the Energov CAP and IVR Training Manual.
Interactive Voice Response
Please note: Inspections requested prior to 4:00 p.m. are
performed the next business day. All Cancellation Requests shall be scheduled
via the IVR. Inspectors are not authorized to perform cancellations in the
system on behalf of the contractors.
Inspections are performed from 8:30 a.m. to 3:30 p.m., Monday through Friday.
approved job copy of the plans, Notice of Commencement, approved permit and
permit card must be at the construction site and the address properly posted
and visible from the street. The job to be inspected must be accessible. An
OSHA approved ladder must be available if needed.
What is the Interactive Voice Response System (IVR)?
City of Miami Beach Building Department proudly uses the IVR (Interactive Voice
Response) System. The IVR system will accept inspection requests or
cancellations and will provide information on inspection results. The system is
designed to perform these functions without having to speak to a customer
service representative. Anyone who has access to a touch-tone service telephone
can use the IVR System. If a customer calls from a rotary-dial phone, the call
will automatically transfer to a customer service representative.
IVR System is available 24 hours a day, 7 days a week. Call anytime the IVR
System does not take time out. The IVR System is designed to respond immediately
to incoming calls. The IVR System can guide customers through every step
of the inspection process. How to Use the (IVR)
the Date of a Requested Inspection
you experience difficulties requesting or canceling an inspection, please call