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ORGANIZATIONAL DEVELOPMENT
The City Manager created the Organizational Development and Training division in 2001 to develop and coordinate a comprehensive training and development program that supports the performance excellence framework, administers the City’s service shopper program, and develops the Education Compact between City of Miami Beach and Miami-Dade County Public Schools.
Values - Excellence Model
Citywide Training Plan
Education Compact
Service Shopper Program
Service Excellence Standards
E-learning Technology Courses - The City now has E-learning technology courses available to staff through our Microsoft Enterprise Agreement. As a part of this new offering, City employees are eligible to access E-Learning courses online at Microsoft.com.
PERFORMANCE IMPROVEMENT
Performance Improvement facilitates performance improvement initiatives to help achieve the City’s key intended outcomes, and to improve efficiencies, including benchmarking with other jurisdictions.
Performance Improvement Initiatives
Cleanliness 2006 Police Staffing Study 2008 Building Department Organizational and Operational Review and Analysis by Watson Rice 2009 Business Tax Process Improvement Study 2009 Building Development Process Fee Study 2009 Condrey Classification and Compensation Study Final Report 2010 Updated Employment Cost Index 2010 Revenue Enhancement Study 2011 Building Development Process Fee Comparative Analysis with Other Jurisdictions by JRD and Associates 2011 Review of the Implementation of Building Development Process Fees Status of the Building Development Process Recommendations and Observations from Watson Rice Study February 2012 Operational Review of the Risk Management Division 6/5/2012 Performance Monitoring and Feedback Budget Advisory Committee Recommendation Report on Pension Reform July 2012August 27, 2012, Budget Advisory Committee's Presentation to the City Commission - Recommendation on Pension Reform
Cleanliness
2006 Police Staffing Study
2008 Building Department Organizational and Operational Review and Analysis by Watson Rice
2009 Business Tax Process Improvement Study
2009 Building Development Process Fee Study 2009 Condrey Classification and Compensation Study Final Report
2010 Updated Employment Cost Index
2010 Revenue Enhancement Study
2011 Building Development Process Fee Comparative Analysis with Other Jurisdictions by JRD and Associates
2011 Review of the Implementation of Building Development Process Fees
Status of the Building Development Process Recommendations and Observations from Watson Rice Study February 2012
Operational Review of the Risk Management Division 6/5/2012
Performance Monitoring and Feedback Budget Advisory Committee Recommendation Report on Pension Reform July 2012August 27, 2012, Budget Advisory Committee's Presentation to the City Commission - Recommendation on Pension Reform