• Customer Rights:

    Customers using public transit are given equal access, seating and treatment without regard to race, color, national origin or disability. These rights also apply to service frequency, vehicle age and quality and trolley stop quality (FTA Circular 4702.1).

    1. Accessibility

    All Trolleys are accessible to riders using wheelchairs and are ADA Compliant. High level of service is equally provided to all Trolley passengers. The following are some accessibility features that will be provided as part of our service.

    Trolley Stops Announcements
    Boarding Assistance
    Assistance for Passengers with Visual and Mobility Impairments

    For information regarding the City of Miami Beach policies and procedures for ADA complaints, please visit: http://www.miamibeachfl.gov/publicworks/ada/scroll.aspx?id=30198

    In addition, the City of Miami Beach has a Disability Access Committee (DAC) that reviews, formulates, and coordinate information regarding programs for the persons with disabilities in the City. For additional information regarding the committee’s program and scheduled meetings please visit: http://www.miamibeachfl.gov/publicworks/ada/scroll.aspx?id=30184

    2. Notice of Rights under Title VI

    The City of Miami Beach Trolley is committed to ensuring that no person is excluded from participation in, or denied benefits of, its Trolley Program on the basis of race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been subjected to discrimination under Title VI may file a written complaint with the City following the steps established herein.

    Please click on the link below for procedures on how to submit a Title VI complaint:
    Download Title VI Procedures Here

    Please click on the link below for a copy of the City of Miami Beach Title VI complaint form:
    Download Title VI Complaint Form Here

    Please mail your complaint form to
    The City of Miami Beach Trolley
    Transportation and Concurrency Management Department
    1700 Convention Center Drive, 4th Floor
    Miami Beach, FL 33139

    An individual may also file a complaint directly with the Federal Transit Administration by filing a written complaint with the Office of Civil Rights
    The Office of Civil Rights
    Attention: Title VI Program Coordinator
    East Building, 5th Floor TCR
    1200 New Jersey Ave. SE
    Washington DC 20590

    If information is needed in another language please contact 305-673-7080.
    Si desea información en español, puede llamar al 305-673-7080.
    Pou resevwa enfómasyon sa a an kreyól silvouple rele 305-673-7080.

    Contact Us:
    Your feedback is very important to us; please send your questions and comments to trolley@miamibeachfl.gov
 
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