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Parks & Recreation
Trolley Customer Rights
Major Projects/Studies and Plans
MB Parking Department
S. Florida Commuter Srvcs.
Customers using public transit are given equal access, seating and treatment without regard to race, color, national origin or disability. These rights also apply to service frequency, vehicle age and quality and trolley stop quality (FTA Circular 4702.1).
All Trolleys are accessible to riders using wheelchairs and are ADA Compliant. High level of service is equally provided to all Trolley passengers. The following are some accessibility features that will be provided as part of our service.
Trolley Stops Announcements
Assistance for Passengers with Visual and Mobility Impairments
For information regarding the City of Miami Beach policies and procedures for ADA complaints, please visit:
In addition, the City of Miami Beach has a Disability Access Committee (DAC) that reviews, formulates, and coordinate information regarding programs for the persons with disabilities in the City. For additional information regarding the committee’s program and scheduled meetings please visit:
2. Notice of Rights under Title VI
The City of Miami Beach Trolley is committed to ensuring that no person is excluded from participation in, or denied benefits of, its Trolley Program on the basis of race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been subjected to discrimination under Title VI may file a written complaint with the City following the steps established herein.
Please click on the link below for procedures on how to submit a Title VI complaint:
Download Title VI Procedures Here
Please click on the link below for a copy of the City of Miami Beach Title VI complaint form:
Download Title VI Complaint Form Here
Please mail your complaint form to
The City of Miami Beach Trolley
Transportation and Concurrency Management Department
1700 Convention Center Drive, 4th Floor
Miami Beach, FL 33139
An individual may also file a complaint directly with the Federal Transit Administration by filing a written complaint with the Office of Civil Rights
The Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor TCR
1200 New Jersey Ave. SE
Washington DC 20590
If information is needed in another language please contact 305-673-7080.
Si desea información en español, puede llamar al 305-673-7080.
Pou resevwa enfómasyon sa a an kreyól silvouple rele 305-673-7080.
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