Performance Initiatives

The City of Miami Beach implements several performance management programs to monitor the impact of recently implemented initiatives in order to identify areas for improvement and assure the quality of service.   Below is information on each of the City’s performance initiative programs:

Performance Initiatives

• Service Shopper Program 
• Cleanliness Index Program 
• Appearance Index Program 
• Garage Index
• Garage Attendant/Security
• Restroom Index
• Mystery Rider Program
• Cafe Index