{"id":28749,"date":"2017-08-11T00:08:04","date_gmt":"2017-08-11T00:08:04","guid":{"rendered":"http:\/\/www.miamibeachfl.gov\/city-hall\/transportation\/trolley\/customer-rights\/"},"modified":"2025-07-07T10:12:10","modified_gmt":"2025-07-07T14:12:10","slug":"customer-rights","status":"publish","type":"page","link":"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/transportation\/trolley\/customer-rights\/","title":{"rendered":"Direitos do Cliente"},"content":{"rendered":"<img decoding=\"async\" src=\"https:\/\/www.miamibeachfl.gov\/wp-content\/uploads\/2022\/07\/hero-small.jpg\" alt=\"ocean drive art deco buildings\" itemprop=\"image\" height=\"211\" width=\"2395\" title=\"her\u00f3i-pequeno\" onerror=\"this.style.display='none'\" loading='lazy' \/>\n<h1>\n\t\t\tDireitos do Cliente\t<\/h1>\n\t<nav id=\"breadcrumbs\" aria-label=\"Migalhas de p\u00e3o\"><a href=\"https:\/\/www.miamibeachfl.gov\/pt\/\">Lar<\/a> &gt; <a href=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/\">Prefeitura<\/a> &gt; <a href=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/transportation\/\">Transporte e Mobilidade<\/a> &gt; <a href=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/transportation\/trolley\/\">Bonde gratuito em toda a cidade<\/a> &gt; <strong>Direitos do Cliente<\/strong><\/nav>\n\t<p>Os usu\u00e1rios do transporte p\u00fablico t\u00eam acesso, assentos e tratamento iguais, independentemente de ra\u00e7a, cor, nacionalidade ou defici\u00eancia. Esses direitos tamb\u00e9m se aplicam \u00e0 frequ\u00eancia do servi\u00e7o, \u00e0 idade e \u00e0 qualidade dos ve\u00edculos e \u00e0 qualidade das paradas dos bondes (Circular 4702.1 da FTA).<\/p>\n<p><strong>1. Acessibilidade<\/strong>:<\/p>\nTodos os bondes s\u00e3o acess\u00edveis a cadeirantes e atendem aos requisitos da ADA. Oferecemos um servi\u00e7o de alto n\u00edvel a todos os passageiros dos bondes.<br \/>\n<strong><a href=\"https:\/\/www.miamibeachfl.gov\/pt\/ada\/ada-request\/\">Para reclama\u00e7\u00f5es\/solicita\u00e7\u00f5es da ADA, clique aqui.<\/a><\/strong>\n<p>Al\u00e9m disso, a cidade de Miami Beach tem um Comit\u00ea de Acessibilidade para Pessoas com Defici\u00eancia (DAC) que analisa, formula e coordena informa\u00e7\u00f5es sobre programas para pessoas com defici\u00eancia na cidade. <strong><a href=\"http:\/\/www.miamibeachfl.gov\/pt\/city-hall\/property-management\/ada\/disability-access-committee\/\">Para obter informa\u00e7\u00f5es adicionais sobre o programa do comit\u00ea e as reuni\u00f5es agendadas, clique aqui<\/a><\/strong>.<\/p>\n<p><strong>2. Aviso de direitos sob o T\u00edtulo VI<\/strong><\/p>\n<p>A cidade de Miami Beach valoriza a diversidade e acolhe a contribui\u00e7\u00e3o de todas as partes interessadas, independentemente da identidade cultural, origem ou n\u00edvel de renda. Al\u00e9m disso, a cidade acredita que os melhores programas e servi\u00e7os resultam da considera\u00e7\u00e3o cuidadosa das necessidades de todas as suas comunidades e do envolvimento dessas comunidades no processo de tomada de decis\u00f5es sobre transporte. Portanto, a cidade n\u00e3o tolera discrimina\u00e7\u00e3o em nenhum de seus programas, servi\u00e7os ou atividades. De acordo com o T\u00edtulo VI da Lei dos Direitos Civis de 1964, a Lei dos Americanos com Defici\u00eancias de 1990 (ADA), a Se\u00e7\u00e3o 504 da Lei de Reabilita\u00e7\u00e3o de 1973 (Se\u00e7\u00e3o 504), bem como outras leis e regulamentos federais e estaduais relacionados, incluindo os regulamentos da Administra\u00e7\u00e3o Federal de Tr\u00e2nsito (FTA) e da Administra\u00e7\u00e3o Federal de Rodovias (FHWA), e as diretrizes do Departamento de Transporte da Fl\u00f3rida (FDOT), a cidade n\u00e3o excluir\u00e1 da participa\u00e7\u00e3o, negar\u00e1 os benef\u00edcios ou sujeitar\u00e1 \u00e0 discrimina\u00e7\u00e3o qualquer pessoa com base em ra\u00e7a, cor, nacionalidade, sexo, idade, defici\u00eancia, religi\u00e3o, renda ou situa\u00e7\u00e3o familiar.<\/p>\n<p><strong>3. Procedimento em conformidade<\/strong><\/p>\nA Cidade estabeleceu um procedimento de reclama\u00e7\u00e3o e tomar\u00e1 medidas imediatas e razo\u00e1veis para investigar e eliminar a discrimina\u00e7\u00e3o quando constatada. Qualquer pessoa que acredite ter sido v\u00edtima de discrimina\u00e7\u00e3o com base em ra\u00e7a, cor, nacionalidade, sexo, religi\u00e3o, idade, defici\u00eancia, situa\u00e7\u00e3o familiar ou de renda em qualquer um dos programas, servi\u00e7os ou atividades da Cidade pode registrar uma reclama\u00e7\u00e3o junto ao Coordenador do T\u00edtulo VI\/N\u00e3o Discrimina\u00e7\u00e3o da Cidade:<br \/>\n<br \/>\n\nNome: Marla Alpizar<br \/>\nDiretor de Recursos Humanos<br \/>\nEndere\u00e7o: 1700 Convention Center Drive<br \/>\nTelefone: 305.673.7520<br \/>\nE-mail:\u00a0<strong><a href=\"mailto:MarlaAlpizar@miamibeachfl.gov\">MarlaAlpizar@miamibeachfl.gov<\/a><\/strong><br \/>\nTTY: 7-1-1 (Revezamento da Fl\u00f3rida)\n<p>\u00a0<\/p>\nA den\u00fancia deve conter a identidade do denunciante; a base das alega\u00e7\u00f5es (ou seja, ra\u00e7a, cor, nacionalidade, sexo, religi\u00e3o, idade, defici\u00eancia, renda ou situa\u00e7\u00e3o familiar); uma descri\u00e7\u00e3o da suposta discrimina\u00e7\u00e3o; e a data da ocorr\u00eancia. Se poss\u00edvel, a den\u00fancia deve ser apresentada por escrito. Caso n\u00e3o seja poss\u00edvel apresentar a den\u00fancia por escrito, o denunciante deve entrar em contato com o Coordenador do T\u00edtulo VI\/N\u00e3o Discrimina\u00e7\u00e3o para obter assist\u00eancia. <a href=\"https:\/\/www.miamibeachfl.gov\/wp-content\/uploads\/2017\/12\/Discrimination-Complaint-Form.pdf\"><strong>Clique aqui para acessar o Formul\u00e1rio de Reclama\u00e7\u00e3o de Discrimina\u00e7\u00e3o.<\/strong><\/a>\u00a0 O Coordenador do T\u00edtulo VI\/N\u00e3o Discrimina\u00e7\u00e3o responder\u00e1 \u00e0 reclama\u00e7\u00e3o no prazo de trinta (30) dias corridos e tomar\u00e1 as medidas cab\u00edveis para resolver o problema. Caso a Prefeitura n\u00e3o consiga resolver a reclama\u00e7\u00e3o de forma satisfat\u00f3ria, a encaminhar\u00e1, juntamente com um registro de sua decis\u00e3o, ao Distrito competente do Departamento de Transportes da Fl\u00f3rida (FDOT).<br \/>\nCaso o reclamante n\u00e3o possa ou n\u00e3o queira reclamar \u00e0 cidade, a reclama\u00e7\u00e3o por escrito pode ser enviada diretamente ao Departamento de Transporte da Fl\u00f3rida (FDOT):\n<em>Departamento de Transporte da Fl\u00f3rida<\/em><br \/>\n<em> Escrit\u00f3rio de Igualdade de Oportunidades<\/em><br \/>\n<em> ATEN\u00c7\u00c3O: Processamento de Reclama\u00e7\u00f5es do T\u00edtulo VI<\/em><br \/>\n<em> 605 Suwannee Street MS 65<\/em><br \/>\n<em> Tallahassee, FL 32399<\/em>\nSe precisar de informa\u00e7\u00f5es em outro idioma, entre em contato pelo telefone 305.673.7080.<br \/>\nSe desejar informa\u00e7\u00f5es em espanhol, pode ligar para 305.673.7080.<br \/>\nVoc\u00ea pode reservar informa\u00e7\u00f5es em um endere\u00e7o de e-mail 305.673.7080.\n<p><strong>Informa\u00e7\u00f5es importantes<\/strong><\/p>\n<ul>\n<li><a href=\"http:\/\/www.miamibeachfl.gov\/wp-content\/uploads\/2020\/12\/Title-VI_Nondiscrimination-Policy.pdf\" target=\"_blank\" rel=\"noopener\"><strong>T\u00edtulo VI\/Pol\u00edtica e Plano de N\u00e3o Discrimina\u00e7\u00e3o<\/strong><\/a><\/li>\n<li><strong><a href=\"http:\/\/www.miamibeachfl.gov\/wp-content\/uploads\/2020\/08\/Reso-2017-29718.pdf\" target=\"_blank\" rel=\"noopener\">Resolu\u00e7\u00e3o 2017-29718<\/a><\/strong><\/li>\n<\/ul>\n\t\tNavegar para\u2026\t\t\t\n\t\t\t\t\t<ul id=\"menu-transportation-citywide-trolley\"><li id=\"menu-item-363625\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/collins-express-2\/\">Collins Express<\/a><\/li>\n<li id=\"menu-item-363626\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/trolley-feedback-form\/\">Contate-nos<\/a><\/li>\n<li id=\"menu-item-363627\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/customer-rights\/\">Direitos do Cliente<\/a><\/li>\n<li id=\"menu-item-363628\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/middle-beach-loop\/\">Circuito da Praia do Meio<\/a><\/li>\n<li id=\"menu-item-363629\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/mount-sinai-link\/\">Link do Monte Sinai<\/a><\/li>\n<li id=\"menu-item-363630\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/north-beach-loop\/\">Circuito da Praia Norte<\/a><\/li>\n<li id=\"menu-item-363631\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/south-beach-trolley\/\">Bonde de South Beach<\/a><\/li>\n<li id=\"menu-item-363632\"><a href=\"\/pt\/city-hall\/transportation\/trolley\/trolleytrackerapps\/\">Aplicativos de rastreamento de carrinhos<\/a><\/li>\n<\/ul>\t\n\t<div class=\"page-navigation\"><a class=\"prev-page\" href=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/fire-police-pension\/investment-information\/\">\u2190 Informa\u00e7\u00f5es sobre investimentos<\/a> <a class=\"next-page\" href=\"https:\/\/www.miamibeachfl.gov\/pt\/residents\/neighborhood-affairs-division\/active-projects\/parks\/\">Parques \u2192<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Rights Home &gt; City Hall &gt; Transportation &#038; Mobility &gt; Citywide Free Trolley &gt; Customer Rights Customers using public [&hellip;]<\/p>\n","protected":false},"author":222,"featured_media":0,"parent":28744,"menu_order":226,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Rights - City of Miami Beach<\/title>\n<meta name=\"description\" content=\"%\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/transportation\/trolley\/customer-rights\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Rights\" \/>\n<meta property=\"og:description\" content=\"%\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.miamibeachfl.gov\/pt\/city-hall\/transportation\/trolley\/customer-rights\/\" \/>\n<meta property=\"og:site_name\" content=\"City of Miami Beach\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cityofmiamibeach\" 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