Resident groups are independently incorporated organizations that provide opportunities for neighbors to come together and create a better quality of life in their respective areas. Direct communication with these groups allows the city to provide the best possible services.
Florida law (chapter 718 FSS) and Florida rules (chapter 61B FAC) govern the operation of condominium associations. Florida’s legislature has designated the Department of Business and Professional Regulation’s Division of Condominiums, Timeshares and Mobile Homes (DBPR) to investigate and enforce violations of the Condominium Act. Individuals with complaints about their condominium association or property manager need to file their complaint with DBPR.
DBPR has jurisdiction to investigate Condo Complaints related only to:
- Financial issues related to operating budgets, reserve schedules, financial records and notices of meetings for budget or other financial-related meetings.
- The maintenance of and unit owner access to association records
- Elections
- The procedural completion of structural integrity reserve studies.
How to File a Complaint
- Visit Florida DBPR Website.
- On the homepage, click the link "File a Complaint."
- Depending on the type of complaint, choose either "Condominiums/Cooperatives" or "Community Association Managers and Firms."
- New users create an account and returning users login to file the complaint.
Office of the Condominium Ombudsman
The Office of the Condominium Ombudsman develops policies and procedures to assist unit owners, boards of directors, board members, community association managers and other affected parties to understand their rights and responsibilities as outlined in Florida Law and the condominium documents governing their respective association.
The Office the Ombudsman also oversees the Election Monitor Program, where 15% of the total voting interest or six-unit owners, whichever is greater, may petition to appoint an election monitor to attend the annual meeting of the unit owners and conduct the election of directors.
Residents may email the Office of the Ombudsman at Ombudsman@MyFloridaLicense.com for additional condo-related questions and concerns.
City’s Condominium Liaison
Marketing & Communications Department: 305.673.7575
Emergency Assistance
FEMA: 1.800. 621. 3362
Discrimination/ Harassment
Florida Commission on Human Relations: 850.488.7082
Consumer Complaints
Department of Agriculture and Consumer Services: 1.800.435.7352
Violation of Condominium Laws
Department of Business and Professional Regulations: 1.800.226.9101 Ext. 2
View the full list of projects in your area
These improvements include upgrading and making our streets and various utilities compliant with current codes, as well as making the overall neighborhood aesthetically pleasing. Click here to view project list