• City of Miami Beach on Issuu
City of Miami Beach
1700 Convention Center Drive
Miami Beach, Florida 33139
Phone: 305.673.7000

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Customer Service Center

*EFFECTIVE JULY 1, 2022 PASSPORT CUSTOMERS WILL BE SEEN BY APPOINTMENT ONLY*

For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov

Welcome to the Customer Service Center!

Located in the first floor of the City’s Multi-Purpose Municipal Parking Facility (1755 Meridian Avenue), the Center is your “one stop shop” for a myriad of customer service-related services. At our Customer Service Center, residents, businesses and visitors can walk in, or schedule an on-line appointment, to take a few items off their “to-do list.”

 

Monday - Friday
8:30 a.m. - 6:00 p.m. 
Closed 12:00 - 1:00 p.m. daily
Closed 12:00 - 2:00 p.m. 1st & 3rd Thursday

    

Current Wait Times

The center is open to all who live, work and play in our beautiful, tropical City. The following services are available:

 

Monday - Friday 8:30 AM - 6:00 PM

Closed 12:00 - 1:00 p.m. daily
Closed 12:00 - 2:00 p.m. 1st & 3rd Thursday 
Holidays may affect hours.