Customer Service Center

For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.

The City of Miami Beach host an Artist Vendor and Street Performer lottery once a quarter for those interested in selling their art as well as performing in our designated Lottery locations.

Designated Lottery Locations throughout

• Lincoln Road
• Ocean Drive
• Lincoln Road / Beachwalk
• Collins Ave
• Washington Ave

For more information on Artist Vendor / Street Performers, click here

For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.

In order to provide customers with clear steps, expectations and a thorough explanation of their requirements for operating within the city, the current Business Tax Receipt (BTR)and Certificate of Use (CU) point of application has been bifurcated.

By separating the CU review from the BTR, which will be reviewed by the Finance staff in the Customer Service Center, and the CU which will be reviewed by Regulatory Departments; businesses can navigate the process with greater ease.

This bifurcated system will closely mirror what other municipalities and counties do with their Local Business Tax and Certificate of Use processes.

All businesses wishing to operate in the City of Miami Beach must first obtain a CU. 

To apply for a CU please follow these instructions:

1. Go to:  http://www.mbselfservice.com  (reviews may result in a request for additional information/documentation).
2. Request a Fire Inspection via Citizen Self Service Portal (CSS) at http://www.mbselfservice.com.
3. Once the CU application passes the Fire Inspection, the CU will be automatically issued, and you will be able to apply for your Business Tax Receipt (BTR).

To apply for your BTR please follow these instructions:

1. Go to the Citizen Self Service Portal (CSS) at:  http://www.mbselfservice.com
2. The following is required for your application to be reviewed:
   1. Valid Certificate of Use (CU)
   2. DERM*
   3. Lease/Recorded Warranty Deed
   4. Articles of Incorporation
   5. Federal Identification Number (FEIN)
   6. Fictitious Name (if applicable)
   7. Additional documentation may be required based on business type.

*DERM is required for all businesses with the exception of professionals, home based businesses, short term rentals, and mobile car washes.

For more information on how to apply to get a DERM inspection for your Certificate of Use, click here

If the above requirements are met, upon verification, your BTR will be issued on-the-spot.

If you have any questions, please do not hesitate to contact our office at 305.673.7420.

To apply online for a Business Tax Receipt please visit our Citizen’s Self Service

For an on-line directory of current Business Tax Receipts please click here

If you would like to apply in person, but need an application click here

For more information on Business Tax Receipts please click here

For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.

City of Miami Beach's cashiers are responsible for receiving, safeguarding, and depositing the monies paid to the City by various sources.

To make a payment, please visit any of our cashiers offices.

• City Hall - 1700 Convention Center Drive, 1st floor
• Customer Service Center - 1755 Meridian Ave, 1st floor
• North Beach Office - 962 Normandy Dr

For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.

• To apply for a Garage Sale Permit please, click here.
• To request a Lien Search please, click here.
• To apply for a Real Estate Sign permit please, click here.
• To apply for a Kiteboarding Permit please, click here.
  • To view the Kiteboarding Permit Ordinance, please click here.