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Customer Service Center
Welcome to the Customer Service Center!
Located in the first floor of the City’s Multi-Purpose Municipal Parking Facility (1755 Meridian Avenue), the Center is your “one stop shop” for a myriad of customer service-related services. At our Customer Service Center, residents, businesses and visitors can walk in, or schedule an on-line appointment, to take a few items off their “to-do list.”
Monday - Friday
8:30 AM - 6:00 PM
Closed from noon to 1:00 PM
Current Wait Times
The center is open to all who live, work and play in our beautiful, tropical City. The following services are available:
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
At the Customer Service Center we assist you with your Parking needs. You may purchase residential, municipal, or garage permits as well as register for visitor passes and residential discounts. Always remember to bring your vehicle registration, original proof of residency, and your completed application to purchase any of our permits.
For more information on Parking permits, please click here.
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
E-Bills Coming Soon! If you’re interested in receiving your bills via email (E-Bills) please click here and email us the following information…
- full name listed on the UTB account
- account number
- The one (1) email address you wish to receive your E-bills at
- Your property address.
To Pay for your Utility Account, click here
UTB Forms
- SEWER FEE ADJUSTMENT - LEAK
- SEWER FEE ADJUSTMENT - POOL
- UTB- CHANGE OR ADD TENANT FORM
- UTB- ADD AUTHORIZED USER FORM
- UTB- CHANGE OF MAILING ADDRESS FORM
- UTB- ADD MANAGEMENT COMPANY FORM
- UTB- OPEN AN ACCOUNT FORM
- UTB- CLOSE AN ACCOUNT FORM
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
Any rental of rooms in any hotel, motel, rooming house or apartment house or restaurant that sells food, beverages, and alcoholic beverages are required to register and remit resort tax to the City of Miami Beach. There is a 4% tax on the rent of a room or rooms in any hotel, motel, rooming house or apartment house, and a 2% tax levied on the total sales price of all food, beverages, alcoholic beverages (including beer and wine) sold in any restaurant, bar, or nightclub.
For more information on Resort Tax please, click here
To pay for your Resort Tax please, click here
To use the Resort Tax Calculator please, click here
To download the Resort Tax form please, click here
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
The Customer Service Center is now open (M-F 8:30am - 2:00pm) for Passports customers. To schedule an appointment please, click here.
In an abundance of caution and to as best follow the CDC guidelines to remain socially distant, please bring your passport photo with you to your appointment.
For more Passport information please, click here.
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
To facilitate a faster turnaround for simple transactions, the City has a dedicated express lane at the CSC. The express lane is designed for customers with transactions that only take a few minutes to complete, such as:
- Applying for garage sale permits
- Proving residency for the resident discount at parking meters
- Applying for real estate sign permits
This dedicated express lane has been created so visitors to the CSC are not “stuck” behind customers with complex transactions.
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
The City of Miami Beach host an Artist Vendor and Street Performer lottery once a quarter for those interested in selling their art as well as performing in our designated Lottery locations.
Designated Lottery Locations throughout
- Lincoln Road
- Ocean Drive
- Lincoln Road / Beachwalk
- Collins Ave
- Washington Ave
For more information on Artist Vendor / Street Performers, click here
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
In order to provide customers with clear steps, expectations and a thorough explanation of their requirements for operating within the city, the current Business Tax Receipt (BTR)and Certificate of Use (CU) point of application has been bifurcated.
By separating the CU review from the BTR, which will be reviewed by the Finance staff in the Customer Service Center, and the CU which will be reviewed by Regulatory Departments; businesses can navigate the process with greater ease.
This bifurcated system will closely mirror what other municipalities and counties do with their Local Business Tax and Certificate of Use processes.
All businesses wishing to operate in the City of Miami Beach must first obtain a CU.
To apply for a CU please follow these instructions:
- Go to: http://www.mbselfservice.com (reviews may result in a request for additional information/documentation).
- Request a Fire Inspection via Citizen Self Service Portal (CSS) at http://www.mbselfservice.com.
- Once the CU application passes the Fire Inspection, the CU will be automatically issued, and you will be able to apply for your Business Tax Receipt (BTR).
To apply for your BTR please follow these instructions:
- Go to the Citizen Self Service Portal (CSS) at: http://www.mbselfservice.com
- The following is required for your application to be reviewed:
- Valid Certificate of Use (CU)
- DERM*
- Lease/Recorded Warranty Deed
- Articles of Incorporation
- Federal Identification Number (FEIN)
- Fictitious Name (if applicable)
- Additional documentation may be required based on business type.
*DERM is required for all businesses with the exception of professionals, home based businesses, short term rentals, and mobile car washes.
For more information on how to apply to get a DERM inspection for your Certificate of Use, click here
If the above requirements are met, upon verification, your BTR will be issued on-the-spot.
If you have any questions, please do not hesitate to contact our office at 305.673.7420.
To apply online for a Business Tax Receipt please visit our Citizen’s Self Service.
For an on-line directory of current Business Tax Receipts please click here.
If you would like to apply in person, but need an application Click Here.
For more information on Business Tax Receipts please click here
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
City of Miami Beach's cashiers are responsible for receiving, safeguarding, and depositing the monies paid to the City by various sources.
To make a payment, please visit any of our cashiers offices.
- City Hall - 1700 Convention Center Drive, 1st floor
- Customer Service Center - 1755 Meridian Ave, 1st floor
- North Beach Office - 962 Normandy Dr
For customer service questions, please call our main line at 305.673.7420, Monday through Friday from 8:30 a.m. to 6:00 p.m. or email us at mbhelp@miamibeachfl.gov.
- To apply for a Garage Sale Permit please, click here.
- To request a Lien Search please, click here.
- To apply for a Real Estate Sign permit please, click here.
- To apply for a Kiteboarding Permit please, click here.
- To view the Kiteboarding Permit Ordinance, please click here.
- 2899 Collins Ave Authorization – Triton Towers
- Application for Beach Front Concession Operations – For IT
- BEACHFRONT CONCESSION ADDITIONAL PROPERTY FORM
- Beachfront Concession Application Instructions
- Beachfront Concession Certificate By Concessionaire
- Beachfront Concession Evacuation Plan
- Beachfront Concession Layout
- Beachfront Concession Safe Driver Agreement
- Beachfront Concession Vehicle Information Sheet
- Certificate of Insurance Requirements
- Concessionaire Acknowledgement and Authorization – Needs notary
- Fifth Amended Rules and Regulations
- Operational Plan
- Page 3-5 – Upland property information
- Beachfront Concession Certificate By Concessionaire
- Beachfront Concession Layout
- Beachfront Concession Safe Driver Agreement
- Concessionaire Acknowledgement and Authorization – Needs notary
- BEACHFRONT CONCESSION ADDITIONAL PROPERTY FORM
Monday - Friday 8:30 AM - 6:00 PM
Holidays may affect hours.
