Manage water and sewer services with ease.
Access monthly billings, usage details, service requests and payment options—all in one secure portal.
To ensure uninterrupted service and accurate billing, please follow these steps:
- Please use the “Sign In / Register” link located at the top right corner of the utility page. If you previously had an account on the old Utility Billing site, be sure to re-register using the same email address.
- If you use automatic payments, make sure to enroll or update your auto pay settings through the portal.We recommend scheduling your payments to process before your monthly due date to avoid late fees.
- Update third-party payment Information: If you pay through a bank or third-party service, update the payment mailing address to ensure timely processing.
Mailing Address for Check Payments:
CMB Utilities
P.O. Box 737925
Dallas, TX 75373-7925
Features & Services:
- Secure Account Access: Access both current and past utility bills, monitor water and sewer usage by meter.
- Detailed Billing: Bills provide a comprehensive breakdown of charges, including those for accounts with multiple meters (e.g., water and irrigation) and various service types.
- Flexible Payment Options: Customize your payment due dates and consolidate payments for multiple city services in a single transaction.
- E-Billing & Notifications: Enroll in paperless billing and receive timely updates and reminders.
- Online Service Requests: Submit requests for new service connections or disconnections directly through the portal eliminating the need to call, email or visit the office.
Utility Billing FAQs
The new online portal is designed to save time, reduce hassle and give you more control over your utility services. Miami Beach residents can:
- Access bills instantly – View and download your statements anytime.
- Connect or disconnect services – Submit requests without needing to call or visit.
- Create service orders – Report issues or request maintenance quickly.
- Manage multiple accounts – View and control all your properties from one login.
After registering, click Manage Accounts in the side menu and select Add Account.
Click Transactions on the side menu to view current and past bills. Your most recent payment is also displayed on the home page.
A penalty will be applied to your account if payment is not received by the due date.
Penalty charges cannot be waived unless there is a billing or meter error. Written claims must be submitted within 10 days of the bill date for consideration.
No, these fees are assessed by our bank. Therefore, NSF fees will not be waived under any circumstances.
Log in to the Utility Portal, click Disconnect Service, and follow the steps to request disconnection.
Required documents: A copy of the executed HUD or recorded warranty deed, along with valid photo identification.
Log in to the Utility Portal, click Connect Service, and follow the instructions.
Required documents: A copy of the executed HUD or recorded warranty deed, along with valid photo identification.
- During business hours: Call the Customer Service Center at (305) 673-7440
- After hours: Contact the 24/7 Control Room at (305) 673-7625
You may report issues by visiting the e-Gov portal or by calling our 24/7/365 live Control Room at (305) 673-7625.
You can access the following forms online:
- Change or Add Tenant Form
- Authorized User Form
- Add Management Company Form
After logging in, go to Contact Preferences and select your preferred delivery method.
- Use Quick Pay for one-time payments without logging in.
- If logged in, you can add your bill to the cart and schedule payment for a future date.
- To enroll in AutoPay, click Enroll in AutoPay, select your account(s), choose your draft date, select your payment method and click Finish. We recommend scheduling your payments to process before your monthly due date to avoid late fees.
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