Connect with us:

Public Safety Communications Division (911)

Call-Taking Process

Complaint Reception

Police or Fire Dispatch

PD or FD Field Units Via Radio

PD Units Request Info Via Teletype/
FD Units Request Field Assist.

Subjects Apprehended, Victim/Patient Assisted, Fire Out.

911 Tips

Remain calm and speak clearly
Advise on location and what is happening
Try to answer questions the best you can
Post your address and phone number by each phone
Know your cell phone number
House numbers should be visible from the street
Teach children how to use 911
911 is NOT for information. For non-emergencies such as, illegal firework complaints, reporting a blocked fire lane, malfunctioning fire alarm or a found pet, please call the non-emergency line 305.673.7901.

Call if you can, text if you cannot.

When should you text 9-1-1?

You are deaf or hard of hearing
You are unable to speak
It is too dangerous for you to make a voice call
You can't call 9-1-1 due to lack of cell reception. In one message, provide detailed information about your exact location and your emergency in case multiple messages are not possible.

Things to remember about text to 9-1-1

Send the message to 911 with no spaces or dashes.
Always provide your exact location and the nature of the emergency.
Silence your phone if you are in a dangerous situation.
Avoid using social media abbreviations, slang, or jargon.
Do not send photos, videos, or emoticons/emojis.
Do not send a group text.

Text FAQs

What is Text to 9-1-1?

How do I use it?

Who should use text to 9-1-1?

Can I text to 9-1-1 from now on instead of calling?

Is Text to 9-1-1 available across the United States?

How do I know if my text was successfully received by the Emergency Dispatcher?

In an emergency where you’re unsure of your exact location, our 911 dispatchers can now send you a link to What3Words — a tool that uses three unique words to pinpoint your location with GPS-level accuracy.

The app converts geographic coordinates into a 3-by-3 meter square, identified by three English words. Callers will be asked to read the words aloud in the order provided to help responders locate them quickly.

You don’t need to have the app installed, but it’s free to download on iOS and Android.

FAQs

Why is What3words better than a traditional address?

What3words isn’t meant to replace street addresses, it’s designed to complement them. You’ll find it especially useful when street addresses are inaccurate, incomplete, or don’t exist at all.

Compared to traditional addressing systems, 3-word addresses are far more precise, as each one refers to a unique 3m x 3m square. Because the grid is fixed, the 3-word address for a spot never changes, even if streets or buildings are redeveloped.

Unlike street names, which can be duplicated or confusing, 3-word addresses are always unique and easier to share. They’re also faster and more cost-efficient since every 3-word address has already been assigned, making the system instantly scalable.

What3words is also the only addressing system optimized for voice, making it perfect for voice-enabled technology. With AutoSuggest, you get intelligent prompts based on your location, making it a truly user-friendly tool.

Does the what3words app work without signal?

Why use What3words if you already have Google Maps?

Google Maps is excellent for navigation, transit and finding places of interest. What3words does something different, it helps you communicate exact locations.

When you type a street address into Google Maps, the pin usually drops in the center of a building, not a specific entrance. With What3words, you can identify and share the exact 3m x 3m spot you want — like a side door, a park bench or a specific area on the beach.

This makes it especially valuable in places with no formal addresses, like open fields, parks or beaches. With What3words, you can easily find, share and talk about precise locations anywhere in the world.

How would a dispatcher get your three words?

If you’re unsure of your exact location, our 911 dispatcher can send you a link to What3Words. Once you click the link, you’ll receive three unique words that you then share with the dispatcher. These words act as precise geographic coordinates, which are sent to our emergency responders to locate you quickly.

If you are calling from any level above or below ground level, please make sure to also let the dispatcher know what floor you are on.

Executive Staff:

Digna Abello

Fire Chief

Jorge Linares

Deputy Fire Chief

Lazaro Guerra

Administrator

Jennifer Hall-Jenkins

Communications Manager

Locations

Main:
1100 Washington Av, 4th Floor,
Miami Beach, FL 33139
Office: 305.673.7900

Back-Up Site:
2310 Pine Tree Dr, 3rd Floor,
Miami Beach, Fl 33140
Office: 305.673.7901

Mission Statement: The Miami Beach Public Safety Communications Division is dedicated to providing vital support services to the Police and Fire Department. The main mission of the division is to promptly attend to all 9-1-1 calls, law enforcement, E.M.S., and firefighting requests in a courteous, professional and effective fashion.

City of Miami Beach Website

Policies & Disclaimers

Accessibility

Cookie Settings