• City of Miami Beach on Issuu
City of Miami Beach
1700 Convention Center Drive
Miami Beach, Florida 33139
Phone: 305.673.7000

Public Safety Communications Division (911)

Mission Statement

The Miami Beach Public Safety Communications Division is dedicated to providing vital support services to the Police and Fire Department. The main mission of the division is to promptly attend to all 9-1-1 calls, law enforcement, E.M.S., and firefighting requests in a courteous, professional and effective fashion.

Call-Taking Process

Complaint Reception

Police or Fire Dispatch

PD or FD Field Units Via Radio

PD Units Request Info Via Teletype/
FD Units Request Field Assist.

Subjects Apprehended, Victim/Patient Assisted, Fire Out.

911 Tips

  • Remain calm and speak clearly

  • Advise on location and what is happening

  • Try to answer questions the best you can

  • Post your address and phone number by each phone

  • Know your cell phone number

  • House numbers should be visible from the street

  • Teach children how to use 911

  • 911 is NOT for information, such as road or weather conditions, noise complaints, area power outages, or directions.

Executive Staff

Virgil Fernandez

Fire Chief

Digna Abello

Deputy Fire Chief

Lazaro Guerra


Jennifer Hall-Jenkins

Communications Manager


1100 Washington Av, 4th Floor,
Miami Beach, FL 33139
Office: 305.673.7900

Back-Up Site:
2310 Pine Tree Dr, 3rd Floor,
Miami Beach, Fl 33140
Office: 305.673.7901

9-1-1 Communications Center is comprised of the following Units:

  • Administration/Supervision
  • Quality Assurance
  • Complaint Reception
  • Fire/EMS Dispatch
  • Police Dispatch
  • Records Inquiry
  • Message Center
  • Communications Training
  • Records Custodian (Tape Production)