Public Safety Communications Division (911)

Public Safety Communications Division

Executive Staff

Fire Chief: Virgilio Fernandez

Deputy Fire Chief: Digna Abello

Administrator: Lazaro Guerra

Communications Manager: Jennifer Hall-Jenkins


Mission Statement:

The Miami Beach Public Safety Communications Division is dedicated to providing vital support services to the Police and Fire Department. The main mission of the division is to promptly attend to all 9-1-1 calls, law enforcement, E.M.S., and firefighting requests in a courteous, professional and effective fashion.



1100 Washington Av, 4th Floor, Miami beach, FL 33139(Main)

Office: 305.673.7900

2310 Pine Tree Dr, 3rd Floor, Miami Beach, Fl 33140 (Back-Up Site)

Office: 305.673.7901


9-1-1 Communications Center is comprised of the following Units:

  • Administration/Supervision
  • Quality Assurance
  • Complaint Reception
  • Fire/EMS Dispatch
  • Police Dispatch
  • Records Inquiry
  • Message Center
  • Communications Training
  • Records Custodian (Tape Production)


Call-Taking Process Consists of:


9-1-1 Tips

  • Remain calm and speak clearly
  • Advise on location and what is happening
  • Try to answer questions the best you can
  • Post your address and phone number by each phone
  • Know your cell phone number
  • House numbers should be visible from the street
  • Teach children how to use 9-1-1
  • 9-1-1 is not for information, such as road or weather conditions, noise complaints, area power outages, or directions.