Public Safety Communications Division (911)
Public Safety Communications Division
Executive Staff
Fire Chief: Virgilio Fernandez
Deputy Fire Chief: Digna Abello
Administrator: Lazaro Guerra
Communications Manager: Jennifer Hall-Jenkins
Mission Statement:
The Miami Beach Public Safety Communications Division is dedicated to providing vital support services to the Police and Fire Department. The main mission of the division is to promptly attend to all 9-1-1 calls, law enforcement, E.M.S., and firefighting requests in a courteous, professional and effective fashion.
Locations
1100 Washington Av, 4th Floor, Miami beach, FL 33139(Main)
Office: 305.673.7900
2310 Pine Tree Dr, 3rd Floor, Miami Beach, Fl 33140 (Back-Up Site)
Office: 305.673.7901
9-1-1 Communications Center is comprised of the following Units:
- Administration/Supervision
- Quality Assurance
- Complaint Reception
- Fire/EMS Dispatch
- Police Dispatch
- Records Inquiry
- Message Center
- Communications Training
- Records Custodian (Tape Production)
Call-Taking Process Consists of:
9-1-1 Tips
- Remain calm and speak clearly
- Advise on location and what is happening
- Try to answer questions the best you can
- Post your address and phone number by each phone
- Know your cell phone number
- House numbers should be visible from the street
- Teach children how to use 9-1-1
- 9-1-1 is not for information, such as road or weather conditions, noise complaints, area power outages, or directions.