Inspections

ANNOUNCEMENT

INSPECTIONS

Inspections may be requested, cancelled, or re-scheduled via the IVR system, the Citizen Access Portal (CAP) until Wednesday, July 31, 2019, and afterwards, the Citizen Self Service (CSS) is to be used. Please click here to visit CSS and migrate your CAP account now.

Registration is required to use the Citizen Self Service Portal. Click on the following link to begin the registration, migration, or log in processes.   Once the registration is complete, customers can log on in CAP to request and cancel inspections.

*Important: If you are neither the Contractor or Owner, prior to accessing permit information in CAP, you must be added to each permit for which you seek access to.  To be added to a permit, you must submit a notarized letter, from the Contractor or the Owner, granting permission to be added as a Contact. *

CAP only contains data from 2009 to the present.

Interactive Voice Response (IVR)

Please note: Inspections requested prior to 4:00 p.m. are performed the next business day. Cancellation Requests can be scheduled via the IVR. Inspectors are not authorized to perform cancellations in the system on behalf of the contractors. 

Inspections are performed from 8:30 a.m. to 3:30 p.m., Monday through Friday. The approved job copy of the plans, Notice of Commencement, approved permit and permit card must be at the construction site and the address properly posted and visible from the street. The job to be inspected must be accessible. An OSHA approved ladder must be available if needed.

What is the Interactive Voice Response System (IVR)?

We proudly use the IVR (Interactive Voice Response) System. The IVR system will accept inspections’ requests or cancellations and will provide information on inspections’ results. The system is designed to perform these functions without having to speak to a customer service representative. Anyone who has access to a touch-tone service telephone can use the IVR System. If a customer calls from a rotary-dial phone, the call will automatically transfer to a customer service representative.

The IVR System is available 24 hours a day, 7 days a week. Call anytime, the IVR System does not take time out. The IVR System is designed to respond immediately to incoming calls and can guide customers through every step of the inspection process.

How to Use the (IVR) 

    1. To request, cancel, or change the date of an inspection, dial 305.673.7370.  When prompted press 1 for English or 2 for Spanish.
    2. When prompted, enter the pin number assigned to the permit and then press 1 to continue. (Each permit has a unique pin number associated to it. The pin number is shown in each Work Permit and it can also be looked up by logging into the CAP account).
    3. The next prompt has 5 choices:
    • Press 1 for Permit Status
    • Press 2 for Inspection Status
    • Press 3 to Schedule an Inspection
    • Press 4 to Cancel an Inspection
    • Press 5 to Change the date of a requested inspection

Scheduling an Inspection

  1. If you are scheduling an inspection, press 3.  Then, you will be given the type of inspection available to be requested along with a number to enter to confirm the request.
  2. When prompted, enter the number given for the inspection type.
  3. When prompted, enter the number for the desired date of the inspection.  If after 4:00 p.m., you will need to select the day after tomorrow.
  4. Make your selection and press 1 to continue.
  5. Next, enter your call back number and press 1 to confirm.
  6. Next, you will hear a confirmation: “Your inspection has been processed successfully and will be reviewed.”

Canceling an Inspection

  1. If you are canceling a requested inspection, press option 4.
  2. Then, you will be given the type of inspection available to be requested along with a
    number to enter in order to confirm the request.
  3. When prompted, enter the number given for the inspection type.
  4. When prompted, press 1 to continue.
  5. Next, press 1 to confirm.

Change the Date of a Requested Inspection

  1. If you are re-scheduling an inspection, press 5.  Then, you will be given the type of
    inspection available to be requested along with a number to enter in order to
    confirm the request.
  2. When prompted, enter the number given for the inspection type.
  3. When prompted, enter the number for the desired date of the inspection.  If after 4:00 p.m., you will need to select the
    day after tomorrow.
  4. Make your selection and press 1 to continue.
  5. Next, you will hear a confirmation: “Your inspection has been processed successfully
    and will be reviewed.”

Note:  If you experience difficulties requesting or canceling an inspection, please call 305.673.7610 and select option #2.

TO CHECK INSPECTIONS ROUTES & RESULTS

To check the inspections’ routes is fast and easy. Click on the above image or in this link and enter the desired permit number. It will display the inspector’s list of inspections that she/he will be performing that day. Your permit number will be highlighted indicating where you are in the list and the order in which the inspections will be performed.

Inspectors routes are being reordered during the hours of 7:30 a.m. to 8:15 a.m. Please verify the order of inspection after that time. If you cannot find your inspection after these hours, it is likely not scheduled for that day.

For assistance, please call: 305.673.7610 and select option #2.

EXPEDITED INSPECTIONS

The Building Department offers expedited inspections on an overtime basis. All requests for overtime inspections can be made in person at the Building Department’s Administration Office located at 1700 Convention Center Drive, second floor, and must be made twenty-four (24) hours in advance. The request should include the information listed here. The fee for the Building Department’s Expedited/Overtime Inspection is $250 per trade requested.