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On-Demand Transit Service
In response to COVID-19 pandemic, on November 16, 2020, the City launched an on-demand Freebee service for elderly residents (65 and older) living in affordable housing facilities throughout the City. Service is being provided to/from approximately 40 elderly facilities located in South, Middle, and North Beach and the closest Publix supermarket or pharmacy. The service is also available to Miami Beach seniors who participate in any of the elder programs provided by UNIDAD, Jewish Community Services, or Little Havana Activities and Nutrition Center (advanced registration with Freebee is required). Service operates seven (7) days a week, for 10.5 hours a day from 7 a.m. to 5:30 p.m. To schedule a ride, seniors should call 855.918.3733 at least 30 minutes in advance of desired pickup time and provide name, phone number, pickup location, desired pickup time and number of passengers (maximum of two). Due to high demand, Rebecca Towers residents may have a dedicated Freebee vehicle. The return trips are pre-arranged between the customer and the Freebee driver.
To comply with social distancing guidelines, the number of passengers on each Freebee vehicle will be limited to one (1) per row (or no more than two (2) passengers at any time in a vehicle). Vehicles are being sanitized daily by Freebee staff, including between trips and every night to minimize the spread of COVID-19. Drivers also undergo daily health screenings. We kindly ask passengers to follow social distancing and wear facial coverings. This service is scheduled to be provided through September 30, 2021.
Attachment A below contains service details. Attachment B provides a list of facilities on-demand service is provided from.
For customer service related matters (questions, comments or complaints) please contact City’s Transportation and Mobility Department at 305.673.7514.
Enjoy your ride!
